Delta Airlines Skymiles: New Sky Priority Program Leaves Silver Medallion Members in the Dust

by: admin
May 21, 2010

Delta Airlines Skymiles

Silver Medallion Members Left in the Dust

Delta Airlines Skymiles: New Sky Priority Program Leaves Silver Medallion Members in the Dust

With much fanfare and hoopla, Delta Airlines Skymiles program recently unveiled Sky Priority which “upgraded” its suite of services to the Delta frequent flier program and its Medallion members.

Or did it?

Delta Airlines Skymiles: Is the new Sky Priority Program an upgrade to Delta’s Frequent Flier Program?

If you are a Silver Medallion member with Delta’s frequent flier program, you’ve actually lost quite a bit.   While I don’t know what the percentage of Delta Airlines Medallion members are split between Silver, Gold, Platinum and Diamond, I would imagine that this is effecting tens if not hundreds of thousands of fliers and travelers.   And while Delta’s top tiers of Medallion fliers did gain, the bottom tier of its supposed “valued” customers lost out.

“Silvers are not losing anything.”   That’s the statement from Delta airlines.   But on further checking, we found this not to be the case.   Last weekend, we flew MSO/SLC/LAX and found that things had changed quite a bit.   First, Silver Medallion members no longer enjoy access to the Medallion check in line which is now called Sky Priority.   On the sign, Silver Elite was noticeably absent.   For me, this is one of the biggest reasons for having elite status – not having to wait in the often amazingly long check-in lines at coach check-in because I rarely if ever fly business or first (I’m 5′-8″ and in any event prefer to spend that extra money on a second ticket).

As I often travel with fragile professional video and photographic equipment in my carry-on, its critical that I secure overhead space in the ever increasingly over packed over head bins.   At the gate, I noticed that Silver Elite was noticeably absent from the Sky Priority Breezeway sign.   Once the agent began to board the plane, I found myself called to board in my normal zone 2 position which is the same as it was in the past.   At first glance, there doesn’t seem to be a change here until you realize that all the other elite levels that used to board in zone 2 are now boarded in zone 1.   Again is seems that Silver Medallion status has been left in the dust.

Again, from Delta:   “For check-in, signage will be clearly marked for Silver Medallions, in hub cities, they will have dedicated Silver Medallion check-in; in non-hub cities check-in signage for Sky Priority lists Silver Medallion members. For the boarding process, zone 1 will be dedicated to Sky Priority customers and zone 2 will be used for Silver Medallion members. Zones 3 and 4 will continue to be used for general boarding.”

On our recent trip, we found almost none of this.   There was no check in signage for Silver Medallion members in SLC or LAX and Silver Medallion members were excluded from all the Sky Priority signage we saw in all cities, including non-hub cities.   As mentioned before, Silver Medallion members still board in zone 2 but all other Medallion levels now board before.

What’s the bottom line for Delta Airlines Frequent Flier program and Delta Airlines Skymiles?

So what’s the message?   We will have to wait and see if Delta comes through on its claims for Silver Medallion members and whether several significant benefits have been lost.   Even so, the message that Silver Medallion is now a removed, second class citizen to all the other Medallion levels is implied if not clear.   And that’s just bad business 101 – You don’t take customers that you say are valued and then demote them which is exactly what Delta has done.

On the heels of Delta’s massive frequent flier mileage devaluation and its airline industry leading stinginess on award seat availability, its just one more thing that makes the largest airline’s frequent flier program less and less appealing.

If you are a Silver Medallion member with Delta Airlines, contact Delta Skymiles Customer Service and let them know that you are unhappy with your demotion.

2 responses to “Delta Airlines Skymiles: New Sky Priority Program Leaves Silver Medallion Members in the Dust”

  1. andy says:

    Delta Disses Silver Medallion

    The recession drastically reduced my travel last year, and I didn’t make Gold Medallion due to cutbacks and losses of jobs. I’m million miler and GM/PM, and the only time previous in 25 years I went from Platinum to Silver was in 2002 due to post-9/11 travel restrictions. I stuck it out with Delta (and they did too, to an extent), but this time, I’m regarding this as The New Delta’s “9/11” of 2010–they’ve declared war on some of their most loyal passengers.

    Sky Priority essentially deals away with Silver Medallion/Million Miler as anything useful. It was already darn near impossible to get an award ticket as a Silver, now The New Delta are rubbing the recession and the horrible job losses in people’s faces. Sky Priority is time for us who have had to fight back from job losses to give Delta a job loss program of its own. STOP FLYING DELTA.

    I Give Sky Priority “The Bird”.

  2. Rusty Shacleford says:

    I am a little peeved as a Silver Med. The benefits provided to me certainly did not cost Delta much more and I frequently pay up $100+ just to fly with them. And of course the international travel benefits of SkyTeam elite are already marginal at best for some of their highest margin customers (int.). If they start messing with priority seating- I’m gone. The other perks are nice, but the exit row is the only thing that makes coach bearable for 10 hours.

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